I hate banks. I really hate banks. So today when I tried to get a mobi-account so that I wouldn’t have to go to the bank, I got naturally pissed off. Why? I’d left my ATM (card) at home.

The form needed me to fill in my account number, and I didn’t have it off-head. I asked the nice lady at the counter to look it up for me an she said no. Why? I didn’t have my original ID. It’s my account dammit! So no, I still don’t have a mobi-account, and yes, I still have to go to the bank. Aw crud.

[I suppose I should mention why I don’t carry IDs and ATMs. I hate bureaucracy even more than I hate banks. Especially the bureaucracy of replacing lost things. So I rarely carry any ID (I have scanned, laminated copies), ATMs, or notes above 200/=. Pickpockets don’t like me very much.]

But I digress. Today, I’m pissed off with Kenya Power. Again. Last month, I had drama with power and banks and M-PESA. So I was surprised when my prepaid electricity units ran out prematurely. I shrugged it off and assumed that I’d over-used the blowdrier or something. I loaded the meter with 2,000/=, which this month, bought me 127.5 units. It took 24 hours before I received the tokens, which was a bit worrying, seeing as I had just ten units left.

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Badvertising: “Spoof Ads by Diasporadical” Vol. 1

Now, if you’re on Twitter, you’ve probably seen most of these ‘spoof ads’ I put out there randomly during the day. But a lot of our readers are not are not online when the ads go up or are anti-social networking(read: cavemen).

So I’ve compiled them here and added one or two. Also because I’ve noted some of you are appropriating these to yourselves. Naughty, naughty. Behave, children.

Anyhow, enjoy and have a good weekend. Continue reading

Customer Care is Not Enough: Do More, Say Less, Be Better

In case the title didn’t aptly cover it, here’s a little explanation of what inspired this piece.

Yesterday morning, flights landing at Jomo Kenyatta International Airport were rerouted to neighboring countries’ runways. Reason being – to the best of my knowledge – that there was no power at the airport. The runway lights were off or not functioning, basically. I laughed.

You see, I had just seen the new KPLC…sorry, Kenya Power (roll eyes with me) ad*. And somewhere in the ad, I swear I saw planes taking off or landing. The irony was too blatant for a bored designer such as myself to not kill 25 minutes doing these mock ads.

Jokes aside, I didn’t stop churning these out by choice. Further irony imposed itself in the form of the blackout that knocked out my internet, halting my twitpic comedy hour prematurely. But why, you may ask, the ridicule? Continue reading